As domain registrations and renewals are processed immediately it is not possible to cancel or refund an order once it has been placed.
Notice is required on cancellations and downgrades from the main account holder for any and all products and services.
If the main account holder is unavailable due to exceptional circumstances, we will need notice from another registered person on the account, alternatively proof of company ownership.
*Please note the monthly amount will vary depending on your service.
Any invoices that are outstanding when notice is given are due in full. We do not offer part refunds if an invoice has generated once the service period has commenced.
If a client would like to change the billing cycle of their service, we require the following notice from the main account holder.
If the main account holder is unavailable due to exceptional circumstances, we will need notice from another registered person on the account, alternatively proof of company ownership.
Strictly 7-day notice is required before next service period commences for all billing cycles,
If the service period has commenced and invoice has been generated, we are un-able to change the billing cycle and it will need to be changed for the next service period.
All services will automatically renew based on their existing billing period of monthly, quarterly or annually. You can change the billing period by contacting your Account Manager or raising an email to [email protected].
Domain Registration and SSL certificates can be cancelled by not renewing at the renewal date. Any balance left over from an advance payment is not refundable.
If you would like to cancel a hosting package that you have with DNA Web Studio please email to [email protected]. We are not able to accept verbal cancellations or requests to downgrade your package.